1. About this service

    Western Melbourne Child FIRST (Child and Family Information, Referral and Support Team) can provide information on other services in the local community and is the central intake for Family Services. Child FIRST is a program run by the Department of Health and Human Services which ensures that vulnerable children, young people and their families are linked effectively into relevant services and may be the best way of connecting children, young people and their families to the services they need.

      • Service name

        Child FIRST

      • Service address

        41 Somerville Rd Yarraville
        Get directions

      • Phone

        1300 775 160

      • Urgency levels

        Help, Looking for Support, Looking for Information

      • Service area

        Hobsons Bay, Maribyrnong, Melbourne, Moonee Valley and Wyndham

      • Service hours

        9.00 to 5.00 pm Monday to Friday

      • Additional age criteria

        Vulnerable Families with children 0-17 years or women who are pregnant

      • Interpreters

        We use interpreters

      • Service type


      • Costs


      • Public transport information

        Near Yarraville train

      • Service for

        Vulnerable Families with children 0-17 years or women who are pregnant

      • Languages (other than English)


      • Disability access


      • Drop in service


      • Outreach

        Phone assessments undertaken but can also do home visits

    More information for teachers, wellbeing staff and service professionals

      • Participation length

        Child FIRST is an intake service, so contact may be one phone call with referral on to other more appropriate services or various contacts with referral on to Family Services agency for ongoing work

      • Participation type


      • Secondary consult

        Yes call staff to see if the referral is appropriate

      • Staff profile

        Social Workers/Psychology staff who have family and other case management experience.

      • Funding limit?


      • Who can refer

        Self, family and other professionals

      • Referral mode

        Phone or referral form emailed to a professional to complete

      • E-Referral option

        Emailed referral for professionals to complete