Carers Victoria

About this service

Carers Victoria provides advice, information and support to unpaid family and friend carers to improve their health, wellbeing, capacity and resilience. A carer provides unpaid care to a family member or friend who has a disability, mental illness, chronic condition, terminal illness, addiction or is an older person with care needs.

    • Service name

      Carers Victoria

    • Service address

      Level 1, 37 Albert Street
      Footscray VIC 3011
      Get directions

    • Phone

      1800 242 636 (Toll free)

    • Fax

      (03) 9396 9555

    • Urgency levels

      Help, Looking for Support, Looking for Information

    • Service area

      State-wide for some programs and Melbourne, Moonee Valley, Maribyrnong, Brimbank, Melton, Wyndham and Hobsons Bay for others

    • Service hours

      8.30am to 5pm

    • Interpreters


    • Service type


    • Costs

      Free for carers

    • Public transport information

      Train to Footscray Station Buses to door from some areas

    • Service for

      Carers and Better Start

    • Languages (other than English)

      Interpreter services

    • Disability access

      Ramp, lift, accessible toilet

    • Drop in service


More information for teachers, wellbeing staff and service professionals

    • Staff profile


    • Who can refer


    • Referral mode

      Phone, drop in and service providers can make a referral online at Carers ID:

    • Point of intake

      Advisory line: 1800 242 636

    • E-Referral option

      Service providers can make a referral online at Carers ID: