Complex Case Support

The Complex Case Support (CCS) Programme delivers specialised and intensive case management services to humanitarian entrants with exceptional needs. The programme provides flexible and tailored responses to meet the individual needs of each case.

CCS is specifically targeted at supporting clients whose needs extend beyond the scope of other settlement services, such as the Humanitarian Settlement Services (HSS) programme and the Settlement Grants Programme (SGP).

CCS is designed to work in partnership with settlement and mainstream services to address barriers these clients face in settling in Australia. CCS services are delivered by a number of professional organisations across Australia.