Supporting children’s families (referral pathways)

Who What Age focus Contact details and further information

Child FIRST ensures that vulnerable children, young people and their families are linked effectively into relevant services and may be the best way of connecting children, young people and their families to the services they need.

Factors which affect a child's safety, stability or development are:

  • significant parenting problems that may be affecting the child's development
  • serious family conflict, including family breakdown
  • families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
  • young, isolated and/or unsupported families
  • significant social or economic disadvantage that may adversely impact on a child's care or development.
Require Parent Permission
All ages

Wyndham 1300 775 160,-youth-and-families/family-and-parenting-support/how-to-make-a-referral-to-child-first


A step by step guide to making a report to Child Protection or Child FIRST
Child Protection

Meeting the needs of children and making sure they are safe in the family is a shared responsibility between individuals, the family, the community and the government. When adults caring for children do not follow through with their responsibilities, are abusive or exploit their positions of power, then it is the child protection system that becomes responsible for taking action.

The Victorian Child Protection Service is specifically targeted to those children and young people at risk of harm or where families are unable or unwilling to protect them.

The main functions of child protection are to:

  • investigate matters where it is alleged that a child is at risk of harm
  • refer children and families to services that assist in providing the ongoing safety and wellbeing of children
  • take matters before the Children's Court if the child's safety cannot be ensured within the family
  • supervise children on legal orders granted by the Children's Court
  • provide and fund accommodation services, specialist support services, and adoption and permanent care to children and adolescents in need

Mandatory reporting of child abuse

Some professionals such as doctors, nurses, police and school teachers are legally obliged to report suspected child abuse. In addition, any person who believes on reasonable grounds that a child needs protection can make a report to the Victorian Child Protection Service. It is the Child Protection worker’s job to assess and, where necessary, further investigate if a child or young person is at risk of harm.
All ages

Child Protection (Business Hours)
1300 664 977 – Northern and western suburban LGA’s

Child Protection After Hours Service
Tel: 13 12 78

Victorian Police – 000

A step by step guide to making a report to Child Protection or Child FIRST Child Protection After Hours Service
Tel: 13 12 78 Child Protection After Hours Service
Tel: 13 12 78




Allied Health Services An allied health practitioner is a tertiary trained professional who
works with others in the health-care team to support a person's medical care.
Examples include physiotherapists, speech pathologists, podiatrists,
dietitians, and social workers.
All ages

IPC Health
117-129 Warringa Crescent
Hoppers Crossing,
(03) 8734 1400

Wyndham Vale Super Clinic
510 Ballan Road, Wyndham
Vale (03) 9216 7777

The IPC Health Team (CHT) provides Speech Pathology, Developmental Psychology, Occupational Therapy and Audiology services. CHT services are located at Sunshine, Hobsons Bay and Wyndham campuses.

The IPC Health Team (CHT) provides Speech Pathology, Developmental Psychology, Occupational Therapy and Audiology services. CHT services are located at Sunshine, Hobsons Bay and Wyndham campuses.

For more information on Children & Family services -

Western Health – Children’s Allied Health Services (CAHS)

The Children's Allied Health Service (CAHS) can be found in the private consulting suites across the road from Sunshine Hospital at 147 Furlong Road, St Albans.

Children can be referred to Outpatient Allied Health Clinics for specific single discipline services including:

  • Speech Pathology
  • Physiotherapy (Neuro)
  • Physiotherapy (Ortho) Occupational Therapy (primary school age)
  • Dietetics
  • Neuropsychology
  • Audiology

A Multidisciplinary Screening Assessment where there are developmental concerns, or

An Autism Assessment if Autism Spectrum Disorder is a concern.

Please note: where there are concerns about an Autism Spectrum Disorder, these MUST be discussed with the family prior to making a referral.

A multidisciplinary assessment is an assessment that is completed by one person in the team meeting with you, as the child's parent and asking questions about all of the different areas of your child's development.

There is no cost for our services.

Central Intake Coordinator, Children's Allied Health Services,
Sunshine Hospital,

Phone: 8345 1430
Preschool Field Officer Service

 The Preschool Field Officer (PSFO) service helps Educators to provide for the meaningful access and participation of all children with additional needs in their funded kindergarten program.  They do this by actively building their capacity, knowledge and skills.

The PSFO service is funded by both the Department of Education (DET) and Wyndham City Council, who manage and deliver the service with no additional cost to families.

Who is the target group for the PSFO service?

3 or 4 year old children with additional needs attending a government funded kindergarten program.  This also includes children in receipt of Early Start Kindergarten funding who are attending a three-year old kindergarten program delivered by a degree qualified early childhood educator.

Who are Children with Additional Needs?

The PSFO program defines children with additional needs as children in an education and care setting presenting with developmental concerns.  Developmental concerns may be associated with any area of a child’s development, such as; 

  • challenging behaviours
  • speech, language or communication delays
  • social and emotional difficulties
  • a diagnosed disability

What does capacity building of early childhood educators mean?

The PSFO capacity building approach recognises and respects the expertise and ongoing role of the early childhood educator in supporting children’s learning and development by supporting early childhood educators.

Support may include:

  • Information, resources, program strategies, coaching, modelling of specific skills
  • Identification of referral pathways
  • Contributing to recognising the child’s capabilities as well as their learning and development needs.

Who can request support?

  • Early Childhood professionals
  • Parents/Guardians in collaboration with the child’s educator
  • Other health care professionals with parental/guardian consent and in collaboration with the child’s educator


3-5 Years Old In a funded Kindergarten program


Telephone – 9742 8199

Email –

Website links for more information –
Wyndham City -