Family Dispute Resolution and Supporting Children through Counselling

About this service

Family Dispute Resolution
Mediation is a guided negotiation between people in conflict.

For couples and families going through a separation, mediation is sometimes called Family Dispute Resolution.

Mediation is a process that is professional, compassionate and skilled practitioner helping people in conflict explore their options and reach an agreement.

Mediation is confidential and designed to provide better outcomes for all concerned.

Counselling is a process of assistance and guidance to resolve personal and interpersonal difficulties and conflicts.

Counselling for children involves talking to a professional, compassionate and skilled practitioner who understands how children communicate, the difficulties children face and how best to resolve them.

Counselling is judgement-free, confidential and tailored

    • Service name

      Family Dispute Resolution and Supporting Children through Counselling

    • Service address

      Wyndham Private Level 1, 242 Hoppers Lane Werribee Vic 3030
      Get directions

    • Phone

      Family Dispute Resolution 8731 6542 Or 8731 6543 Child and Youth Counselling 8731 6541 Consumer Support Service 1800 639 523

    • Urgency levels

      Looking for Support

    • Service area

      Western Area

    • Service hours

      Monday to Wednesday and Friday: 9.00am - 5.00pm Thursday: 9.00am - 8.00pm

    • Additional age criteria

      Mediation: Any Age Child and Youth Counselling: 5 - 18 years

    • Interpreters

      Free interpreter service

    • Service type


    • Public transport information

      We are located at Wyndham Private Medical Centre. Report to Level 1 specialist suites. The Hoppers Crossing train Station is a 2-3 minute walk from the building. There is also a car park located at the front and rear of the Centre - the first hour in the car park is free. 2 hour parking is also available

    • Service for

      Families and young people in conflict

    • Disability access

      There is a lift inside the building

    • Drop in service


    • Outreach


    • Outpost

      Broadmeadows, Caroline Springs and Melton

More information for teachers, wellbeing staff and service professionals

    • Participation length

      Family Dispute Resolution Individual Assessment appointment and 2-3 (avg) mediation sessions Counselling Children and Teens: 6-8 sessions

    • Participation type


    • Staff profile

      Qualified Family Dispute Resolution practitioners Qualified Counsellor specialising in children, youth

    • Funding limit?

      Our fees are competitive and we have the capacity to reduce the fees for families experiencing financial hardship. The cost is partially funded by the government. The balance is covered by minimal fees dependant on your personal circumstance.

    • Who can refer


    • Referral mode

      Call our Consumer Support Service on 1800 639 523

    • Point of intake

      Consumer Support Service

    • Emergency referral and intake process

      Consumer Support Service

    • E-Referral option

      Live Chat on